Legal
Cookie Policy
Second Nature Family Health & Wellness Centre
Cookie Policy & Privacy Notice
This notice explains how Second Nature Family uses cookies, similar technologies, and personal data when you visit or use our website.
Cookies Notice
This Cookies Notice applies to our website https://secondnaturefamily.com and all branded pages, third-party platforms, or applications accessed or used through our website or related platforms. These are operated by or on behalf of Second Nature Family, referred to in this notice as “we”, “us”, or “our”.
By using our website, you consent to our use of cookies in accordance with this Cookies Notice.
What Is a Cookie?
A cookie is a small text file stored by your web browser on your computer, phone, tablet, or other device.
Some cookies are essential for our website to work properly. Others help us understand how visitors use our website, improve the user experience, and provide relevant information.
Cookies may allow us to recognize your device when you visit our website, but they do not usually identify you personally.
What Do We Use Cookies For?
We use cookies to help our website function, improve performance, understand visitor behaviour, and make our website easier to use.
We may use cookies to collect anonymous and aggregated statistics about how people use our website. This helps us understand which pages are visited, how users move through the website, and how we can improve our content and structure.
We cannot identify you personally from anonymous and aggregated cookie information.
Cookie Table
| Cookie Name / Type | Purpose |
|---|---|
| Essential Cookies | These cookies are necessary for the website to function properly. They may support page navigation, form submissions, security, and access to secure areas of the website. |
| Analytics Cookies | These cookies help us understand how visitors use our website by collecting anonymous and aggregated information such as page visits, traffic sources, and browsing behaviour. |
| Google Analytics Cookies | Google Analytics cookies may help us estimate audience size, usage patterns, visitor behaviour, and the effectiveness of our website content. |
| Google Maps / Embedded Third-Party Cookies | Some pages may include maps, videos, forms, or third-party tools. These providers may set cookies to make those tools work properly and measure interactions. |
| Functionality Cookies | These cookies allow the website to remember choices you make, such as preferences or settings, to provide a better user experience. |
The exact cookies used on our website may change from time to time depending on the tools, plugins, analytics services, forms, maps, and third-party services we use.
Turning Off and Deleting Cookies
You can choose to refuse, disable, or delete cookies through your browser settings. Most browsers allow you to control cookies, including blocking cookies, deleting existing cookies, or receiving alerts before cookies are stored on your device.
If you disable or refuse cookies, some parts of our website may become inaccessible or may not function properly.
If you use different devices to access our website, such as a computer, phone, or tablet, you should adjust the cookie settings on each browser and device separately.
The Data We May Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include anonymous data where identity has been removed.
Identity Data
Includes first name, last name, username or similar identifier, title, and job title.
Contact Data
Includes postal address, email address, and telephone numbers.
Technical Data
Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, platform, and other technology on the devices you use to access our website.
Profile Data
Includes your interests, preferences, feedback, and survey responses.
Usage Data
Includes information about how you use our website, products, and services.
Marketing and Communications Data
Includes your preferences in receiving marketing from us and your communication preferences.
We may also collect, use, and share aggregated data such as statistical or demographic data. Aggregated data may be derived from your personal data but does not directly or indirectly reveal your identity.
We do not intentionally collect special categories of personal data through this website, such as details about race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health data, genetic data, biometric data, or criminal convictions.
How Your Personal Data Is Collected
Direct Interactions
You may give us your identity and contact data by filling in forms or by corresponding with us by phone, email, or otherwise.
Automated Technologies or Interactions
As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns through cookies and similar technologies.
Third Parties or Public Sources
We may receive technical, identity, or contact data from third parties such as analytics providers, advertising networks, event providers, or publicly available sources.
How We Use Your Personal Data
We will only use your personal data when permitted by applicable law. Most commonly, we may use personal data where we need to perform a contract with you, comply with a legal or regulatory obligation, or where it is necessary for our legitimate interests and your rights do not override those interests.
| Purpose / Activity | Type of Data | Lawful Basis / Legitimate Interest |
|---|---|---|
| To register you as a new customer, client, or service user. | Identity Data, Contact Data | Performance of a contract with you or taking steps at your request before entering into a contract. |
| To manage our relationship with you, including notifying you about changes to our terms, policies, services, or asking you to leave a review or take a survey. | Identity Data, Contact Data, Profile Data, Marketing and Communications Data | Performance of a contract, compliance with legal obligations, and our legitimate interests in keeping our records updated and understanding how people use our services. |
| To administer and protect our business and website, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting. | Identity Data, Contact Data, Technical Data | Our legitimate interests in running our business, providing administration and IT services, network security, fraud prevention, and compliance with legal obligations. |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the content and advertising we provide. | Identity Data, Contact Data, Profile Data, Usage Data, Marketing and Communications Data, Technical Data | Our legitimate interests in studying how people use our website and services, developing them, growing our organization, and informing our marketing strategy. |
| To use data analytics to improve our website, services, marketing, customer relationships, and user experiences. | Technical Data, Usage Data | Our legitimate interests in keeping our website updated and relevant, improving our services, and understanding how visitors use our website. |
| To make suggestions and recommendations to you about services or resources that may be of interest to you. | Identity Data, Contact Data, Technical Data, Usage Data, Profile Data | Our legitimate interests in developing our services and providing relevant information to users. |
Marketing and Opting Out
We may use your identity, contact, technical, usage, and profile data to form a view on what services or information may be relevant to you.
You may receive marketing communications from us if you have requested information, subscribed for updates, or provided your details and have not opted out of receiving marketing.
You can ask us to stop sending you marketing messages at any time by following the opt-out instructions in our messages or by contacting us at admin@secondnaturefamily.com.
Disclosures of Your Personal Data
We may share your personal data with internal parties, external service providers, professional advisers, regulators, authorities, analytics providers, or third parties connected to the operation of our website and services.
We require third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow third-party service providers to use your personal data for their own purposes and only permit them to process it for specified purposes and in accordance with our instructions.
International Transfers
Some service providers, analytics providers, website tools, or third-party platforms we use may process information outside your province, state, or country of residence.
Where personal data is transferred internationally, we take reasonable steps designed to ensure that appropriate safeguards are in place and that your personal data is treated securely and in accordance with this notice.
Data Security
We have put in place appropriate security measures designed to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed.
We limit access to personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process personal data on our instructions and are subject to a duty of confidentiality.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, reporting, or service-related requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements.
Your Legal Rights
Depending on your location and applicable privacy laws, you may have rights in relation to your personal data, including the following:
- Request access to your personal data.
- Request correction of incomplete or inaccurate personal data.
- Request erasure of your personal data where applicable.
- Object to processing of your personal data.
- Request restriction of processing of your personal data.
- Withdraw consent where we are relying on consent to process your personal data.
If you wish to exercise any of these rights, please contact us at admin@secondnaturefamily.com.
Changes to This Notice
We may update this Cookie Policy and Privacy Notice from time to time. Any changes we make will be posted on this page.
We encourage you to review this page periodically so you remain informed about how we use cookies and personal data.
© 2026 Second Nature Family Health & Wellness Centre. All rights reserved.